About this role
Helpdesk Senior Representative - ITIL at NTT DATA Services. Location: Bengaluru, Karnātaka, India. Role: monitoring dashboard, analyzing trends, coaching colleagues Requirements: Provide ITIL-aligned helpdesk support including dashboard monitoring, quality analysis, trend analysis, reporting, escalation, and coaching; strong communication and troubleshooting skills; fluency in English. Category: Information Technology Seniority: Mid Level Tools: Microsoft Windows, Microsoft Office Certifications: microsofts Commitment: Full Time Workplace: Onsite Languages: English