About this role
IT Technical Service Representative at Outcess. Location: Lagos or Enugu. Role: respond inquiries, diagnose issues, document tickets Requirements: Remote IT technical support; diagnose hardware/software/network issues; strong communication; 2+ yrs help desk; HS diploma; CompTIA A+ preferred. Category: Customer Service Seniority: Mid Level Tools: Windows, macOS, Linux, TCP/IP, VPN, DNS, Firewalls, Office 365, G Suite, Zendesk, Freshdesk, Jira, Active Directory, PowerShell, Bash Certifications: comptia a+ Commitment: Full Time Workplace: Remote Languages: English