About this role
Customer Experience Representative at Excel Homes. Location: Calgary, Alberta, Canada. Role: monitoring feedback, coordinating escalations, analyzing trends Requirements: Related post-secondary education preferred; 2–5 years customer experience/service experience preferred. Strong communication, conflict resolution, analytical, and CRM skills; familiarity with third-party feedback platforms considered an asset. Category: Customer Service Seniority: Mid Level Tools: CRM, AVID, Google Reviews, BBB Commitment: Full Time Workplace: Onsite Languages: English