About this role
Member Experience Representative at Vibrant Credit Union. Location: Moline, Illinois, United States. Role: resolving inquiries, handling escalations, identifying cross-selling Requirements: High school diploma/GED, 1+ years in a financial institution, knowledge of core banking systems, ticketing platforms, payment solutions, fraud detection and identity verification; ability to handle complex transactions and high call volumes. Category: Customer Service Seniority: Entry Level Tools: core banking systems, ticketing platforms, payment solutions Commitment: Full Time Workplace: Onsite Languages: English