About this role
Online Banking Client Support Representative at Embrace Finance & Banking Group. Location: North America. Role: serving clients, troubleshooting issues, documenting resolutions Requirements: 2+ years in customer/technical support; strong written and verbal communication; ability to explain technical concepts to non-technical staff; case documentation and multitasking skills; SaaS and banking experience preferred. Category: Customer Service Seniority: Entry Level Tools: Aurora Advantage, CRM, SAP FI Commitment: Full Time Workplace: Remote Languages: English