About this role
Customer Support Representative at JoVE. Location: Mexico or North America. Role: managing tickets, troubleshooting issues, documenting interactions Requirements: Bachelor's degree, 2+ years customer support experience, proficiency with Zendesk/Jira/Salesforce, excellent English communication, technical/diagnostic ability, and ability to work flexible schedules. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Jira, Salesforce Commitment: Full Time Workplace: Remote Languages: English