About this role
Customer Support Representative at JoVE. Location: Colombia or South America. Role: managing tickets, triaging tickets, answering inquiries Requirements: Bachelor's degree, 2+ years customer support experience, proficiency with Zendesk, Jira, Salesforce, strong English communication, technical/diagnostic ability, and flexibility to accommodate changing schedules. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Jira, Salesforce Commitment: Full Time Workplace: Remote Languages: English