About this role
Customer Support Representative at JoVE. Location: Costa Rica or North America. Role: managing tickets, triaging tickets, handling complaints Requirements: Bachelor's degree, 2+ years customer support experience, proficiency with Zendesk/Jira/Salesforce, strong English communication, technical diagnostic ability, and flexibility for variable schedules. Category: Customer Service Seniority: Entry Level Tools: Zendesk, Jira, Salesforce Commitment: Full Time Workplace: Remote Languages: English