About this role
Customer Experience Representative at Universal Windows Direct. Location: Cleveland, Ohio, United States. Role: handle calls, update records, schedule services Requirements: High School Diploma or equivalent; prior customer service or call center experience preferred; proficient with CRM, Microsoft Outlook, Word, Excel, and Teams; able to handle high call volume and document conversations. Category: Customer Service Seniority: Entry Level Tools: CRM software, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams Commitment: Full Time Workplace: Onsite Languages: English