About this role
Customer Support Representative at ibynd. Location: Englewood, New Jersey, United States. Role: resolving issues, documenting tickets, triaging escalations Requirements: 2+ years in customer or technical support, proficiency with CRM/ticketing systems (Salesforce, HubSpot, Zendesk), strong written/verbal communication, Google Suites and spreadsheet skills, attention to detail, and ability to learn SaaS platforms quickly. Category: Customer Service Seniority: Entry Level Tools: iBynd + SEMSEE platform, Salesforce, HubSpot, Zendesk, CRM, ticketing system, Google Suites, Google Workspace, Microsoft Excel, Microsoft Word, Microsoft PowerPoint Commitment: Part Time, Full Time Workplace: Remote Languages: English