About this role
Senior Customer Service Representative at BlackHawk Industrial. Location: Seattle, Washington, United States. Role: Leading training, Mentoring CSRs, Resolving escalated issues Requirements: Senior CSR role leading and mentoring team; 3+ years in customer service; industrial/B2B experience; proficient in MS Office; strong communication and problem-solving skills. Category: Customer Service Seniority: Senior Level Tools: Microsoft Office, Ticketing systems, General computer literacy Commitment: Full Time Workplace: Onsite Languages: English