About this role
Customer Care Representative at Erie Home. Location: Toledo, Ohio, United States. Role: managing reviews, engaging customers, analyzing metrics Requirements: 2+ years customer service or reputation management experience; strong written communication; Microsoft Excel proficiency; experience with online review platforms and CRM preferred; ability to manage priorities and meet deadlines. Category: Customer Service Seniority: Entry Level Tools: Microsoft Excel, Google, Yelp, BBB, CRM Commitment: Full Time Workplace: Onsite Languages: English