About this role
Customer Support Representative at CAI Software. Location: Whitefield, Karnataka, India. Role: troubleshooting issues, resolving tickets, consulting customers Requirements: 3+ years SaaS support experience, bachelor’s degree preferred/required, strong English communication, troubleshooting and database/log analysis skills, experience with ERP/SaaS support and customer-facing SLAs. Category: Customer Service Seniority: Mid Level Tools: ERP, SaaS, sqldeveloper, EDI, SalesForce.com CRM Commitment: Full Time Workplace: Hybrid Languages: English