About this role
Customer Support Representative at CAI Software. Location: Whitefield, Karnataka, India. Role: troubleshooting issues, providing support, documenting cases Requirements: Bachelor's preferred; 3+ years SaaS support/customer service experience (ERP preferred). Excellent English, strong troubleshooting, database/log interpretation, SQL Developer and EDI experience, and availability to work shifts overlapping Europe and North America. Category: Customer Service Seniority: Mid Level Tools: ERP, SQL Developer, EDI, Salesforce.com Commitment: Full Time Workplace: Hybrid Languages: English