About this role
Quality Monitoring Representative at The CCS Companies. Location: Santo Domingo, Distrito Nacional, Dominican Republic. Role: monitoring calls, coaching agents, completing reports Requirements: Monitoring and coaching call center associates, completing quality monitoring reports, participating in calibration sessions, interpreting reporting data, and providing feedback; PC skills and moderate typing (35 wpm) preferred. Category: Customer Service Seniority: Entry Level Tools: Microsoft Access, Microsoft Word, Microsoft PowerPoint, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: English