About this role
Spanish Bilingual- Customer Service Representative at Genpact. Location: Quezon City or Philippines. Role: monitoring slas, optimizing schedules, analyzing efficiency Requirements: Monitor SLAs and real-time schedules, perform root-cause analysis, manage exceptions, generate efficiency reports, support Lean/Six Sigma projects; bachelor's degree in a related field and customer experience certifications preferred. Category: Business Operations Seniority: Mid Level Certifications: copc, professional customer service Commitment: Full Time Workplace: Onsite Languages: Spanish, English