About this role
Tier I Customer Support Representatives (REMOTE) at Kgs. Location: United States. Role: Respond inquiries, Diagnose issues, Document resolutions Requirements: High school diploma; 3-5 years in customer service or technical support; experience with ticketing systems and remote support tools; willing to obtain certification. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, Jira, Zendesk, Windows, MacOS, Microsoft Office Certifications: hdi customer service representative Commitment: Full Time Workplace: Remote Languages: English