About this role
Banking Representative (JM) at HGS. Location: Kingston or Jamaica. Role: handling calls, verifying identity, documenting interactions Requirements: Handle inbound banking calls, assist with account inquiries and digital banking, verify identity and resolve disputes, maintain compliant call records. Requires CXC/CAPE (incl. English A), 6+ months customer service/BPO experience, age 18+, fluent English, ability to work Kingston (Constant Spring Rd) and flexible 8-hour shifts. Category: Customer Service Seniority: Entry Level Tools: CRM Commitment: Full Time Workplace: Onsite Languages: English