About this role
Representative II, Client Contact at Fis. Location: Philippines. Role: Receive tickets, Investigate issues, Escalate issues Requirements: Experience in banking/financial services support; strong case handling; SLAs; client-facing communication; detail oriented; willing to shift/hybrid including nights/weekends/on-call. Category: Information Technology Seniority: Mid Level Tools: Banking support software, Ticketing system, CRM, SLA management Commitment: Full Time Workplace: Hybrid Languages: English