About this role
Tier 1 Tech Support Representative (VoIP) at Idt. Location: Guatemala City, Guatemala, Guatemala. Role: assisting customers, troubleshooting issues, documenting cases Requirements: High School diploma; 85% English proficiency; 1 year tech support/desktop support; strong communication skills; basic troubleshooting; hybrid schedule. Category: Information Technology Seniority: Entry Level Tools: Remote desktop tools, TeamViewer, AnyDesk Commitment: Full Time Workplace: Hybrid Languages: English