About this role
Contact Center Representative at Mass Bay Credit Union. Location: Boston, Massachusetts, United States. Role: answer calls, process transactions, advise members Requirements: Excellent member service skills; multi-channel support; banking knowledge; proficient with MS Office and digital platforms; ability to handle transactions and confidentiality. Category: Customer Service Seniority: Entry Level Tools: MS Office, Mobile technology, Online banking, Email/messaging platforms, Desktop navigation Commitment: Full Time Workplace: Onsite Languages: English