About this role
Level 1 Tickets Support Representative at hosting.com. Location: Plovdiv, Plovdiv Province, Bulgaria. Role: handling tickets, troubleshooting issues, escalating issues Requirements: Provide L1 ticket-based technical support for web hosting: domains, DNS, email (IMAP/SMTP), WordPress, cPanel; strong written communication and customer support experience required. Category: Customer Service Seniority: Entry Level Tools: cPanel, WordPress, IMAP, SMTP, DNS Commitment: Full Time Workplace: Onsite Languages: English