About this role
Tier 2 - Technical Support Representative at Beanfield. Location: Toronto or Montreal. Role: troubleshooting networks, provisioning services, escalating issues Requirements: Troubleshooting and provisioning commercial network services (DWDM, GPON, Cisco IOS/XR/XE, Junos, LAN/WiFi, TCP/IP, DHCP); available 24/7 for all shifts; bilingual French/English is an asset. Category: Customer Service Seniority: Mid Level Tools: DWDM, Dark Fibre, Metro Wave, DDoS, Voice over IP, Cisco IOS/XR/XE, Junos, GPON, WIFI, DNS/RDNS, TCP/IP version 4, TCP/IP version 6, CIDR, Layer 2 switching, DHCP, subnetting, LAN, OSI (Open Systems Interconnection) Commitment: Contract Workplace: Hybrid Languages: English