About this role
Help Desk Representative at SOSi. Location: Florida, United States. Role: troubleshooting access, coordinating tickets, providing support Requirements: Bachelor's in IT/CS or 3 years IT support experience; Tier 1/2 ticket resolution, enterprise device provisioning, IT asset tracking, Windows/macOS/cloud tools, ServiceNow/JIRA, incident resolution and remote desktop support. Category: Information Technology Seniority: Mid Level Tools: ServiceNow, JIRA, Microsoft Windows, macOS Commitment: Full Time Workplace: Remote Languages: English