About this role
Technical Support Representative Team Lead at Facility Solutions Group. Location: Round Rock, Texas, United States. Role: resolving issues, leading team, documenting tickets Requirements: Provide technical support via phone, email, chat; troubleshoot connectivity/installation/equipment issues; lead and train a small team; proficiency with remote desktops, G-Suite, EMS/HVAC/relay logic lighting controls; high school diploma. Category: Customer Service Seniority: Entry Level Tools: remote desktops, G-Suite, OS navigation, EMS, HVAC, relay logic lighting controls Commitment: Full Time Workplace: Onsite Languages: English