About this role
Call Center Manager at KSI Auto Parts. Location: Mechanicsville, Virginia, United States. Role: leading team, providing training, monitoring performance Requirements: Lead and coach call center managers and representatives, ensure service and sales performance, provide training, monitor metrics and customer interactions, and handle escalations; strong communication and Microsoft Office skills required. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office Commitment: Full Time Workplace: Onsite Languages: English