About this role
CUSTOMER RELATIONS REPRESENTATIVE (Emergency Communications Center) at City of Cincinnati. Location: Cincinnati, Ohio, United States. Role: answering calls, processing requests, dispatching crews Requirements: Two years paid public-contact experience, high school diploma/GED, proficiency with office applications and computers, ability to work rotating day/night eight- or twelve-hour shifts, pass background/police record check and obtain certifications to access criminal justice databases and perform call-taking functions. Category: Customer Service Seniority: Entry Level Tools: computer-aided dispatch system, Cincinnati Area Geographic Information System, two-way radio Certifications: criminal justice database access, call-taking Commitment: Full Time Workplace: Onsite Languages: English