About this role
CUSTOMER RELATIONS REPRESENTATIVE (Emergency Communications Center) at City of Cincinnati. Location: Cincinnati, Ohio, United States. Role: answering calls, processing requests, dispatching crews Requirements: One year of permanent service in City ECC or equivalent experience; ability to operate computers, two-way radios, and call‑taking systems; strong verbal and written communication, problem‑solving, and customer service skills; ability to work rotating day/night shifts, weekends, and holidays; pass background check and obtain required certifications to access criminal justice databases. Category: Customer Service Seniority: Entry Level Tools: computer aided dispatching system, Cincinnati area geographic information system, two-way radio Commitment: Full Time Workplace: Onsite Languages: English