About this role
Customer Service Representative 311 (Call Center Rep) 31 at City of Lansing. Location: Lansing, Michigan, United States. Role: receiving calls, providing information, processing payments Requirements: High school graduation plus 3 years related progressive experience (2 years call center/dispatch preferred) or equivalent; customer service training; cash handling and computerized payment experience; conversational bilingual preferred; able to be bonded. Category: Customer Service Seniority: Mid Level Tools: Microsoft Office Suite, Customer Record Management Systems (CRMS), 311 telephone hardware and software Commitment: Full Time Workplace: Onsite Languages: English