About this role
BATAAN- CUSTOMER SERVICE REPRESENTATIVE (external) at Genpact. Location: Balanga, Bataan, Philippines. Role: handling inquiries, resolving issues, maintaining records Requirements: Handle inbound customer interactions via voice, email, chat or social; follow SOPs and CRM processes; resolve issues, coordinate cross‑functional support, maintain data accuracy, uphold quality standards, and identify upsell opportunities. Category: Customer Service Seniority: Entry Level Tools: CRM, Online Transaction Processing (OLTP), Speech Analytics, Voice-User Interface Certifications: copc, professional customer service Commitment: Full Time Workplace: Onsite Languages: English