About this role
CNA EV at Genpact. Location: Muntinlupa, Metro Manila, Philippines. Role: handling inquiries, resolving issues, maintaining records Requirements: Handle inbound customer interactions, follow SOPs, maintain CRM records, resolve issues, escalate when necessary, and participate in quality and reporting activities. Bachelor's degree in relevant fields and customer service certifications preferred. Category: Customer Service Seniority: Entry Level Tools: CRM, Online Transaction Processing (OLTP), Speech Analytics, Voice-User Interface Certifications: copc, professional customer service Commitment: Full Time Workplace: Onsite Languages: English