About this role
Customer Experience Representative (Bi-Lingual Spanish) at Pandora. Location: Glen Burnie, Maryland, United States. Role: handling escalations, resolving issues, providing support Requirements: 2+ years customer service experience, bilingual English/Spanish, strong verbal/written skills, CRM and Microsoft Office proficiency, familiarity with contact center metrics, customer escalations experience. Category: Customer Service Seniority: Entry Level Tools: Microsoft Office, Salesforce Service Cloud Commitment: Full Time Workplace: Onsite Languages: English, Spanish