About this role
Technical Customer Service Representative - OSC (First Shift) at Qtsdatacenters. Location: Suwanee, Georgia, United States. Role: answering phones, troubleshooting issues, managing tickets Requirements: 1-2 years helpdesk or service desk experience, associate's degree or equivalent experience, customer-focused IT experience, familiarity with CA and ServiceNow, competent in Microsoft Office, knowledge of routing/switching, DNS, firewall tech, able to obtain Public Trust clearance; US citizenship required. Category: Customer Service Seniority: Entry Level Tools: CA, ServiceNow, Microsoft Office Suite, Incident Management System (IMS) Certifications: comptia a+, comptia network+, comptia security+, microsoft 365 fundamentals, microsoft office specialist Commitment: Full Time Workplace: Onsite Languages: English