About this role
Technical Support Representative at Brady Corporation. Location: Salt Lake City, Utah, United States. Role: managing tickets, troubleshooting hardware, supporting customers Requirements: 2–4 years B2B technical support experience; handling inbound calls via NICE Cxone and Salesforce; troubleshooting scanners, card/thermal printers, ID badging software; basic Microsoft SQL Server/SSMS skills; remote desktop tools (TeamViewer, LogMeIn, GoToAssist); CRM ticketing and RMA/SAP experience. Category: Customer Service Seniority: Entry Level Tools: NICE Cxone, Salesforce, SugarCRM, SAP, Microsoft SQL Server, SQL Server Management Studio (SSMS), TeamViewer, LogMeIn, GoToAssist Commitment: Full Time Workplace: Onsite Languages: English