About this role
Customer Support Representative - Scalations Resolution at Equifax. Location: Heredia, Heredia, Costa Rica. Role: resolving discrepancies, merging records, handling fraud Requirements: High school diploma, 1+ year contact center/customer service experience, B2-level English, onsite availability in Heredia, Costa Rica; experience handling escalated phone issues and sensitive consumer cases. Category: Customer Service Seniority: Entry Level Tools: G Suite, Salesforce, CRM Commitment: Full Time Workplace: Onsite Languages: English