About this role
Customer Technical Support Representative at IQ Fiber. Location: Jacksonville, Florida, United States. Role: troubleshoot issues, document interactions, manage communications Requirements: 2+ years customer service experience; 6+ months network/Wi-Fi troubleshooting; high school diploma; strong communication and multitasking skills; willing to overtime; passes background check. Category: Customer Service Seniority: Mid Level Tools: CRM, Ticketing systems, Billing systems, Microsoft Dynamics, Microsoft Office, Scheduling systems Commitment: Full Time Workplace: Onsite Languages: English