About this role
Technical Support Representative Level 1 at Overview. Location: Cincinnati or Atlanta. Role: handling tickets, responding customers, escalating tickets Requirements: High school diploma/GED required; MCP or equivalent technical experience (4+ years desktop/help desk); strong OS, Microsoft Office, email, and database knowledge; clear written and verbal communication. Category: Customer Service Seniority: Mid Level Tools: Operating Systems, Microsoft Office, Email, Database Application Certifications: mcp Commitment: Full Time Workplace: Hybrid Languages: English