About this role
Technical Support Representative - IT Help Desk at Peaktech. Location: United States. Role: Respond inquiries, Troubleshoot issues, Escalate issues Requirements: Provide technical support to end-users, diagnose and troubleshoot hardware, software, and network issues; respond to inquiries; escalate when needed; document tickets; assist with basic training. Category: Information Technology Seniority: Entry Level Tools: Windows, macOS, Linux, Microsoft Office, G Suite, Remote Support Tools Certifications: comptia a+, microsoft professional Commitment: Full Time Workplace: Remote Languages: English, Spanish, French, Dutch