About this role
Technical Support Representative, Tier 2 (Philippines Remote) at Turnitin, LLC. Location: Manila, National Capital Region, Philippines. Role: triaging escalations, providing support, escalating issues Requirements: 2 years customer support experience, Bachelor’s in Computer Science or equivalent, strong Windows and Mac OS knowledge, integration experience, technical writing skills, and ability to triage and escalate technical issues. Category: Customer Service Seniority: Mid Level Tools: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, iThenticate, Windows, Mac OS, Learning Management Systems, SaaS Commitment: Full Time Workplace: Remote Languages: English