About this role
Medicare Member Service Representative at Massgeneralbrigham. Location: Somerville, Massachusetts, United States. Role: handling inquiries, resolving concerns, documenting interactions Requirements: Provide phone/email/in-person support to Medicare beneficiaries; knowledge of Medicare benefits and claims; HS diploma required; 1+ year customer service experience in healthcare/call center; proficiency with CRM/EHR and Microsoft Office; strong communication. Category: Customer Service Seniority: Entry Level Tools: Electronic Health Records (EHR), CRM, Microsoft Office Commitment: Full Time Workplace: Remote Languages: English, Spanish, Haitian, Vietnamese