About this role
Call Center Representative II at University of Rochester. Location: Rochester, New York, United States. Role: answering inquiries, scheduling appointments, documenting information Requirements: High school diploma or equivalent and 1 year customer service experience (or equivalent combination). Ability to handle high-volume inbound inquiries, follow protocols, use EMR and business systems, and escalate appropriately. Category: Customer Service Seniority: Entry Level Tools: Electronic Medical Records (EMR) Commitment: Full Time Workplace: Hybrid Languages: English