About this role
Customer Experience Representative VC at Alcon. Location: Cornella de Llobregat, Catalonia, Spain. Role: managing incidents, monitoring slas, coordinating returns Requirements: Native Portuguese and Spanish plus C1 English; 1–3 years customer service/order-to-cash/incident support experience; CRM/ERP (SAP) experience; SLA and escalation knowledge; intermediate Excel and strong written communication. Category: Customer Service Seniority: Entry Level Tools: CRM, SAP, Idoc, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: Portuguese, Spanish, English