About this role
Customer experience Representative at Alcon. Location: Cornellà de Llobregat or Spain or Portugal. Role: capturing incidents, monitoring SLAs, managing returns Requirements: Native Portuguese and Spanish plus English (C1); 1+ years customer service/order-to-cash/incident support; experience with CRM/Case Management, ERP (SAP), SLA/escalation management; intermediate Excel. Category: Customer Service Seniority: Entry Level Tools: CRM, ERP, SAP, Idoc, Microsoft Excel Commitment: Full Time Workplace: Onsite Languages: Portuguese, Spanish, English