About this role
Call Center Representative 2 (NY HELPS) at Children & Family Services, Office of. Location: Menands, New York, United States. Role: supervising team, monitoring calls, resolving issues Requirements: High school diploma or equivalency and 3 years customer service experience (call center or face-to-face). Ability to supervise staff, monitor calls, resolve complex issues, and maintain quality standards. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Hybrid Languages: English