About this role
Client Service Representative-3 at Zelis. Location: Hyderabad, Telangana, India. Role: managing requests, documenting requirements, resolving tickets Requirements: 3+ years in US healthcare industry, managing client requests via case management, documenting requirements, meeting KPIs/SLAs, troubleshooting, and ensuring HIPAA/compliance adherence; familiarity with web-based apps. Category: Customer Service Seniority: Mid Level Tools: Jira, Salesforce Commitment: Full Time Workplace: Hybrid Languages: English