About this role
Patient Representative at Department of Veterans Affairs. Location: Oklahoma City, Oklahoma, United States. Role: resolving complaints, analyzing data, liaising staff Requirements: Experience resolving complex patient complaints using VA policies and federal regulations; strong oral/written communication, interview and analytical skills; knowledge of medical terminology and VA systems. Category: Customer Service Seniority: Mid Level Tools: Inquiry Routing and Information System (IRIS), MyHealtheVet, Secure Messaging, PATS Commitment: Full Time Workplace: Onsite Languages: English