About this role
Help Desk Representative at Prescient Edge. Location: Doral, Florida, United States. Role: provide support, resolve tickets, remote desktop Requirements: Provide Tier 1–2 IT support for cloud and on-premises environments; use ticketing systems; Windows/macOS; US citizen able to obtain clearance; Bachelor's degree or 3 years of equivalent IT experience. Category: Information Technology Seniority: Entry Level Tools: JIRA, ServiceNow, Microsoft Windows, macOS, Cloud-based IT support tools Certifications: comptia a+, itil foundation, microsoft: modern desktop administrator associate Commitment: Full Time Workplace: Onsite Languages: English