About this role
Bilingual Resource Officer III, Contact Center at Td. Location: Laval, Quebec, Canada. Role: resolving issues, providing advice, managing workflow Requirements: Undergraduate degree or 3+ years relevant experience, 2+ years LLQP/PQAP licensed, bilingual English/French, expert product/process knowledge, customer escalation and issue-resolution experience. Category: Customer Service Seniority: Mid Level Certifications: llqp, pqap Commitment: Full Time Workplace: Hybrid Languages: English, French