About this role
Regulatory Escalation Officer at IDFC FIRST Bank. Location: Navi Mumbai or Airoli. Role: Resolve escalated, Respond to queries, Collaborate across teams Requirements: 2–3 years in customer service or grievance redressal; graduate; postgraduate preferred; strong communication; CRM familiarity; regulatory knowledge. Category: Customer Service Seniority: Mid Level Tools: CRM systems, data analysis, documentation review Commitment: Full Time Workplace: Onsite Languages: English