About this role
Collections Officer at Capital on Tap. Location: Cardiff, Wales, United Kingdom. Role: Engage directly with customers to negotiate repayment plans, Analyze financial situations to create tailored solutions, Ensure adherence to GDPR, FCA, and FDCPA regulations Requirements: Collections experience in financial services; strong verbal and written communication; able to manage difficult customer interactions; familiarity with multiple communication channels; compliant with regulations (GDPR, FCA, FDCPA). Category: Finance and Accounting Seniority: Mid Level Tools: CRM, Email, SMS communications, Financial software Commitment: Full Time Workplace: Hybrid Languages: English